Republic Services Operations Supervisor Hauling-Transportation in Wilmington, Delaware


Job Title:

Operations Supervisor Hauling-Transportation


4321: AWS - Delaware

Position Summary:

Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Exempt Status:


Requisition ID:


Preferred Qualifications:

• Minimum of 1 year of lead or supervisory experience. • Participation in the Company’s management trainee program. • Bachelor’s degree in a business related field. • Experience in labor relations.



EEO Statement:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Position Type:



10202: Wilmington-1420 New York Ave

Principal Responsibilities:

Safety • Understand and provide leadership to achieve and communicate about safety goals and objectives. • Work to remove unsafe conditions or situations from drivers’ routes. • Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. • Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. • Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience • Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. • Understand missed pickup goals and meet or exceed expectations related to those goals. • Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. • Interact with customers to solve and rectify any issues and improve the overall customer experience. • Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency • Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. • Lead drivers to exceed productivity goals and expectations for all routes. • Create, modify and improve routes to maximize density and improve efficiency. • Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. • Execute other operational plans to help achieve or exceed the division’s budgeted goals. • Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. Employee Engagement • Create a collaborative, communicative team environment and drive employee engagement with the Company. • Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company. • Perform other job related duties as needed or assigned. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


• High school diploma or G.E.D.

Other Knowledge, Skills & Abilities:

• Able to direct large staff. • Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives. • Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. • Is collaborative; builds and works with teams. • Creative thinker who challenges conventional solutions. • Demonstrates and promotes ethical behavior. • Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.



Job Category:


About Us:


Through our subsidiaries, we provide non-hazardous solid waste and recycling services for commercial, industrial, municipal and residential customers. Our customers come first as we strive to safely and sustainably provide reliable service through our facilities across 41 states and Puerto Rico. At Republic Services, we’re guided by five essential core values – to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. Our highly passionate, professional team is reminded of these principles every time they see the five R’s joined together to form the Republic Services Star. It’s what makes us who we are, reminding us to keep our customers at the heart of it all.

Republic Services, Inc. was incorporated in 1996 with a “can do” spirit, driving its dramatic growth and acquisitions through the years, welcoming other organizations that share its values and fiduciary discipline. Today, Republic Services, Inc. is the second largest provider of services in the domestic non-hazardous solid waste industry, as measured by revenue as well as a Fortune 500 company, publicly traded on the New York Stock Exchange (NYSE: RSG).

We employ approximately 33,000 full-time employees and work to create and maintain an environment that attracts, develops and retains people who assure our success with customers and differentiate us from our competitors. We want to be an employer of choice for top talent. Recent recognition includes being listed on Forbes Best Large Companies in America, Ethisphere’s World’s Most Ethical Companies and Business Insider’s Most Meaningful Companies in America.

Rewarding Compensation and Benefits:

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).