Republic Services Dispatcher in Auburn, Massachusetts
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.
A Dispatcher responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.
Knowledge, Skills & Abilities
• Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
• Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks.
• Maintains a feeling of pride in work; strives to achieve all goals.
• Two years of prior experience driving heavy commercial trucks.
• Experience in a customer-facing position.
• Create and maximize capacity by ensuring productive use of all assets, equipment and drivers.
• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assign loads to drivers based on designated routes and driver location.
• Prepare, update and dispense the daily route schedule.
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
• Ensure route completion via the driver check-in process.
• Courteously interact with customers, as required.
• Report driver performance issues or concerns to appropriate management for resolution.
• Follow all required safety policies and procedures.
• Actively participate in the Company’s ReSOP program.
• Perform other job-related duties as assigned. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
• High School Diploma or GED.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.