Republic Services Veterans Jobs

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Republic Services Customer Data Specialist I in Chandler, Arizona

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 42 states are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations.

Why Work with Us

At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work.

POSITION SUMMARY: Under general direction from the Business Center Supervisor and with in-depth knowledge of the Company’s services and processes, the Customer Data Specialist I works within a Business Center to review customer requests taken in by the resource center, and is responsible for the timely and high-quality data entry of customer information into the Company’s billing system to ensure customer’s concerns are resolved.


  • Provides first tier of support, effectively completing residential, reinstatement and general inquiry cases including, but not limited to, markets within franchise agreement areas.

  • Performs a review of all cases with further investigation of cases that are inconsistent with the supporting knowledge management tool and providing resolution.

  • Responsible for the integrity of data entered into the billing system, applying expertise and caution to ensure accordance with relevant regulations, local requirements and Company policies.

  • Monitors daily workload.

  • Demonstrates a thorough understanding of the systems employed by the Company, including but not limited to the Knowledge Management Tool, Republic Maps, Salesforce, the queue management and billing systems.

  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

  • May assist BC management with developing action plans to resolve issues and build effective processes.

  • Recognizes the impact of issues, delays and changes, and communicates with involved parties and/or management as needed.

  • Maintains a positive, results oriented work environment and collaborates with fellow team members to achieve Company standards and expectations.

  • Performs other job-related duties as assigned or apparent.


  • One year experience in sales or customer service.

  • Associates or Bachelor’s degree.

  • Waste or service industry experience.

  • Knowledge of basic computer functions and ability to use Microsoft Outlook, Word and Excel.


  • Minimum of 6 months experience in data entry and/or customer service.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.