Republic Services Veterans Jobs

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Republic Services CRC Trainer in Charlotte, North Carolina

Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.

Why Work with Us

We are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.

We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!

POSITION SUMMARY: The Customer Resource Center (CRC) Trainer is responsible for the delivery and ongoing reinforcement of Republic Services’ learning solutions for all members of the CRC team. This includes conducting new hire sessions, supporting new CRR’s during the “nesting” period, and delivering ongoing skill development to existing employees.

PRINCIPAL RESPONSIBILITIES:

  • Conducts consistent standardized training courses for new and professional customer resource representatives using a variety of training delivery methods and tools.

  • Coaches and monitors new employees to increase their effectiveness.

  • Facilitates continuing education for existing call center staff for new products, services, customer service skills, etc.

  • Provides performance feedback to class participants as well as to CRC leadership.

  • Works closely and collaboratively with HR and resource planning to ensure CRC staffing levels are maintained.

  • Assists Operations with understanding agent opportunities and updating training programs to meet those needs while maintaining organizational standards.

  • Participates in site leadership meetings to represent the learning function; provide tracking/reporting for trainee progress and course effectiveness; and propose recommendations for ongoing staff development.

  • Conveys widespread CRR training needs to L&TD corporate staff for development of new tactical course/program content.

  • Collaborates with Learning & Talent Development instructional designers and training delivery team to ensure program content is relevant, complete and supports learning objectives.

  • Acts as an ambassador of the Republic Way and has a passion for creating an exceptional customer experience.

QUALIFICATIONS:

  • 1 year of training experience in call center environment.

  • Bachelor’s degree

MINIMUM REQUIREMENTS:

  • Minimum of 1 year of call center experience.

  • High School Diploma.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

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