Republic Services AR Center Supervisor in Conover, North Carolina
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 41 states and Puerto Rico are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations.
Why Work with Us
At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work.
POSITION SUMMARY: With direction from the AR Center Manager, this role supervises the Area AR Center’s staff to ensure comprehensive evaluation of credit risks, completeness of credit monitoring, and the effective follow up on and collections of delinquent accounts as well as ensuring disputes are resolved in a timely manner. The AR Center Supervisor may also supervise cash application, data entry and keying of adjustments as needed.
Regularly supervises staff including responsibility for interviewing, hiring, training, mentoring, developing, scheduling, managing performance and other related issues. Reviews work performed to ensure all cash, credit, collections and other related procedures are being followed.
Monitors cash, credit, collections, and data entry activity where applicable for compliance to set procedures and provides guidance and training as needed.
Reviews daily, weekly and monthly reporting related to team member performance and cash application and acts when performance does not meet targets and objectives.
Ensures that the staff follows standard operating procedures in a systematic manner.
Works with Manager to develop benchmark reporting to track and report effectiveness of programs and performance of staff. Acts, as appropriate, to strengthen and/or redirect activities when performance does not meet targets.
Assesses the risk of offering credit to new and existing customers within granted authorization limits. This includes identifying customers who exceed credit limits and resolving matters in accordance with standard operating procedures while utilizing independent discretion and judgment as to matters of significance.
Reviews the status of and actions taken on delinquent accounts for reasonability and effectiveness.
Approves billing adjustments and credit limits in accordance within the levels of authority per Company policy.
Serves as the primary resource for complex and/or escalated questions and discrepancies and engages cross functional leadership as needed to achieve resolution. Escalates further if necessary.
Oversees the allocation of payments to open obligations on customer accounts.
Assists in developing local processes, procedures and policies to ensure compliance with local and corporate policies.
Identifies customer bankruptcies and files claims to protect the Company’s interest in accordance with defined processes and procedures.
Acts as a resource for other functions including accounting, billing, sales, customer service and operations to answer questions regarding credit and collections, adjustments and data entry/account setup, as well as providing training and support on credit and collections issues and other related procedures. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate.
Performs other duties as assigned or apparent.
- Associates or Bachelor’s Degree in Business, Accounting, Finance, or related field.
A minimum of 4 years of credit and collections experience or closely related experience and at least 1 year of supervisory/management experience or experience acting in a lead capacity providing direction.
A high school diploma or G.E.D.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.
Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.