Republic Services Collections Specialist (Remote Minnesota) in Eden Prairie, Minnesota
Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.
Why Work with Us
We are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.
We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!
POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.
Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
Completes system assigned tasks within the designated timeframes.
Reconciles and applies customer payments posted on account.
Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
Accurately and concisely documents actions taken on assigned accounts with the system application.
Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
Performs other job-related duties as assigned or apparent
High School diploma or GED
A thorough knowledge and understanding of collections transactions and processes.
- 2 years of collections or relevant experience required.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.