Republic Services Collections Specialist, Bilingual (Work from Home) in Houston, Texas
Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
We protect our colleagues and communities through safe practices everywhere, every day.
We are committed to serving our customers and communities by going above and beyond to exceed expectations.
We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
We are driven to deliver results in the right way.
We encourage a human centered culture that honors the unique potential and dignity of every person.
POSITION SUMMARY: With general direction and working within established guidelines and with predefined limits of approval, the Credit and Collections Specialist performs a wide variety of credit and collections functions and also is responsible for related activities.
Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete.
Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve.
Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues.
On a regular basis, retrieves and reviews billing system reports to identify delinquent accounts.
Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status.
Prepares and provides reports reflecting status of credit and collection activity in area of responsibility.
Documents credit and collections activity for assigned accounts.
Performs other duties as assigned or apparent.
Have MS Excel skills at an intermediate level.
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
The ability to effectively interact and communicate with customers in a professional manner.
Good math aptitude and the ability to work accurately with numbers are essential
Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry.
A thorough knowledge and understanding of credit and collections transactions and processes.
High school diploma or G.E.D.
A minimum of 2 years of collections, billing, customer service or related experience dealing directly with customers.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
Why Work With Us
Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day. Are you in? Keep reading to learn more about the position we’re hiring for.