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Republic Services Inside Business Sales - Call Center Customer Service Representative in Indianapolis, Indiana

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 41 states and Puerto Rico are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations.

Why Work with Us

At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work.

At Republic Services, We Work for Earth! We are looking for sales-focused, customer service professionals to join our team. We are an employee-focused company with a unique culture that provides a supportive and fun work environment, including:

  • RISING DESKS and ergonomic chairs. MUSIC playing throughout the center.

  • FREE COFFEE and FRUIT at our barista counters.

  • An OPEN CONCEPT floor plan with your own work station.

  • Business CASUAL dress code.

  • Give back to the environment with our VOLUNTEER PROGRAMS.

  • EASY TO WORK SHIFTS between 7:30am-6pm M-F Hours of Operation.

  • Start Date: September 2020

  • Pay Rate starts at $17/hr .

  • This position is eligible for monthly BONUSES.

  • SAFETY FIRST! Four weeks of training will involve small groups on-site while a large majority of our employees are working from home, and it is a possibility you may be working from home for a period of time after training. You must provide your own internet.

POSITION SUMMARY: At Republic Services, we believe in career growth and opportunity. As an Inside Sales Consultant for Small and Large Containers you have an opportunity work with new and existing Commercial and Industrial customers by selling customized products and services for their business, the retention of existing customers, all while delivering superior customer service to our valued customers.

At Republic Services, We Work for Earth! When it comes to serving our communities, we’re devoted to providing the most effective, safe and environmentally- friendly waste management solutions. At Republic Services, we’re guided by five essential core values – to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. It’s what makes us who we are, reminding us to keep our employees and customers at the heart of it all. We make sure your voices are heard and are recognized for their contributions.

We have a unique culture that provides a supportive and fun work environment.

• Rising desks and ergonomic chairs

• Free coffee and fruit at our barista counters

• An open concept floor plan with your own work station

• Business casual dress code

• Give back to the environment with our volunteer programs

Republic Services provides rewarding compensation and benefits for eligible employees including:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee Assistance Program.

• Employee discount programs.

• 401(k) plan with a company match.

• Employee Stock Purchase Plan.

PRINCIPLE RESPONSIBILITIES:

  • Responds to inbound calls within inside sales environment from business customers inquiring about Republic Services products and services.

  • Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.

  • Creates customized solutions to acquire new business utilizing the sales tactics learned through training programs, sales model and mentoring process.

  • Proactively promotes Republic Services products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close.

  • Provides sales support to existing customers wanting to make changes to their accounts.

  • Performs sales retention by using sales tactics learned through the training and mentoring process.

  • Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.

  • Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers.

  • As business needs arise, may be required to assist the sales team focused on Residential customers.

  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

  • Performs other job-related duties as assigned or apparent

QUALIFICATIONS:

  • Associate or Bachelor’s Degree.

  • Self-starter and a strong work ethic.

  • Strong research, investigation and problem resolution skills.

  • Strong verbal, written, typing and interpersonal communication skills.

  • Spanish bilingual fluency, in a business environment.

MINIMUM QUALIFICATIONS:

  • High school diploma or GED.

  • Minimum of 1 year of experience in call center or sales environment.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.

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