Republic Services Customer Data Specialist II in Joliet, Illinois

About Us

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

Why Work with Us

Our Company cannot thrive without great people devoted to serving customers, the community, and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and One of the Most Meaningful Companies to Work for in America by Business Insider.

Job Description

Under general direction from the Business Center Supervisor and with in-depth knowledge of the Company’s services and processes, the Customer Data Specialist II works within a Business Center to review moderately complex customer requests taken in by the resource center, and is responsible for the timely and high-quality data entry of customer information into the Company’s billing system to ensure customer’s concerns are resolved.

Knowledge, Skills & Abilities

Preferred Qualifications

Principal Responsibilities

  • Provides second tier of support, effectively completing residential, commercial and industrial cases including, but not limited to, markets within franchise agreement areas.

  • Investigation of cases that are inconsistent with the supporting knowledge management tool by reviewing records to be keyed in detail and providing resolution.

  • Responsible for the integrity of data entered into the billing system, applying expertise and caution to ensure accordance with relevant regulations, local requirements and Company policies.

  • Monitors daily workload.

  • Demonstrates a thorough understanding of the systems employed by the Company, including but not limited to the Knowledge Management Tool, Republic Maps, Salesforce, the queue management and billing systems.

  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

  • May assist BC management with developing action plans to resolve issues and build effective processes.

  • Recognizes the impact of issues, delays and changes, and communicates with involved parties and/or management as needed.

  • Maintains a positive, results oriented work environment and collaborates with fellow team members to achieve Company standards and expectations.

  • Performs other job-related duties as assigned or apparent.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Qualifications

  • Minimum of 6 months experience in data entry. (Required)

  • Two years of sales and/or customer service experience

  • Associates or Bachelor’s Degree.

  • Waste or service industry experience.

  • Knowledge of basic computer functions and ability to use Microsoft Outlook, Word and Excel.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

  • Comprehensive medical benefits coverage, dental plans and vision coverage.

  • Health care and dependent care spending accounts.

  • Short- and long-term disability.

  • Life insurance and accidental death & dismemberment insurance.

  • Employee and Family Assistance Program (EAP).

  • Employee discount programs.

  • 401(k) plan with a generous company match.

  • Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.