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Republic Services Application Administrator in Phoenix, Arizona

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.

POSITION SUMMARY: The Application Administrator is responsible for configuring and supporting applications and partnering with business application users. The Application Administrator is a point of contact and subject matter expert in all functional and operational aspects of at least one business software application, partners with the business to provide IT support for organizational initiatives or activities, and leads special projects. The Application Administrator also is responsible for mentoring and assisting less experienced Application Administrators or Specialists to resolve complex problems.

PRINCIPAL RESPONSIBILITIES:

  • Configures and supports complex software application issues experienced by end users promptly and professionally.

  • Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.

  • Partners to diagnose and resolve complex software application issues escalated by other members of the software application team.

  • Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service.

  • Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution.

  • Acts as a coach and mentor for newer or less experienced team members.

  • Performs IT-related activities for projects to support the company priorities.

  • Identifies and recommends system modifications to reduce user issues.

  • Fully documents each issue and resolution using the incident tracking system.

  • Apprises team, peers, and management of any new support issues in a clear and timely manner.

  • Documents processes and procedures for training IT team and end users.

  • Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

  • Bachelor’s degree in Information Technology or related field of study.

  • 2 years of business systems analytical experience, including the ability to flow chart processes.

  • 2 years of experience with Structured Query Language (SQL).

  • Experience working with an off-shore development and QA team.

  • Experience writing reports, business correspondence and procedures manuals.

MINIMUM REQUIREMENTS:

  • Minimum 2 years of experience with administrating and supporting end user applications (eg. Order to Cash, Fleet Management, Finance, Human Resources).

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.

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