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Republic Services Application Specialist in Phoenix, Arizona

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.

POSITION SUMMARY: The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. With knowledge of Republic’s software applications, the Application Specialist may partner with the business to provide IT support for organizational initiatives or activities.

PRINCIPAL RESPONSIBILITIES:

  • Diagnoses and resolves software application issues of end users promptly and professionally.

  • Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.

  • Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.

  • May perform IT-related activities for projects to support company priorities.

  • Identifies and recommends system modifications to reduce user issues.

  • Fully documents each issue and resolution using the incident tracking system.

  • Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.

  • May document and provide input on processes and procedures for training IT team and end users.

  • Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

  • Bachelor’s degree in IT, technology-related field or business-related field.

  • 3 years plus of experience with waste industry software, including but not limited to InfoPro, Dossier, and TRUX.

  • Business systems analytical experience, including t

MINIMUM REQUIREMENTS:

  • High School diploma or GED.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.

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