Republic Services Sr Analyst Digital Operations in Phoenix, Arizona
Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.
Why Work with Us
We are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.
We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!
POSITION SUMMARY: As a member of the BI & Analytics Product team, the Senior Analyst, Digital Operations plays a key role in the creation of future-state products and processes that will ultimately transform service delivery at Republic Services. Working closely with Operations, IT and other cross-functional stakeholders, the Senior Analyst, Digital Operations helps drive the development and deployment of digital products and operational strategies. The Senior Analyst, Digital Operations supports the team by leveraging their project delivery skillset and understanding of Republic operations to aid the creation and field socialization of project outputs, ultimately driving field solutions and business value.
Continuously seeks to understand operations processes and capabilities to ensure proposed and implemented solutions meet customer and operational demands.
Analyzes data as part of pre-and post-implementation reviews to inform decision-making, ensure feature quality and define success metrics
Supports all phases of solution delivery including planning & prioritization, requirements, development, and implementation to drive customer-facing and productivity enhancing capabilities.
Deliverable Creation and Socialization
Contributes to the development, deployment, maintenance, and on-going evolution of Business Intelligence (BI) and Analytics solutions designed to improve operational efficiency for various lines of business.
Responsible for creation of process documentation, product content, and inputs into Agile-Scrum team deliverables.
Responsible for advocating for and socializing deliverables with key stakeholders.
Supports planning and facilitation of business working sessions, resulting in changes to the product backlog.
Participates, facilitates, and/or leads multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.).
Reviews all deliverables and delivery framework templates and provides inputs/suggestions for quality improvement.
Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing.
Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation.
Performs user acceptance testing and recommends functional and user experience (UX) improvements.
Facilitates proof-of-concept and pilot activities to validate target solutions and benefits.
Aligns solution stakeholders to product objectives and functions through clear and concise communication.
Operations Stakeholder Engagement
Maintains excellent understanding of the needs of field operations staff through work with drivers, dispatchers, supervisors, and other relevant subject matter experts.
Facilitates socialization of deliverables with defined stakeholders to ensure their buy-in on content.
This position may require travel by air, car and/or other modes of transportation up to 10% of the time.
Performs other job duties as assigned or apparent.
2+ years’ experience executing product development, process improvement or technology deployments in a large organization.
2+ years’ experience with enterprise BI platforms (i.e. – PowerBI, Qlik, Tableau).
Experience with programming / scripting (SQL, Python, R, etc.) preferred.
Experience with Data Warehouse and ETL solutions preferred.
Experience in statistics and statistical packages like Excel, SAS to be used for data set analyzing preferred.
Experience defining and implementing organizational and project change management processes preferred.
Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions and active listening.
Experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.
Confidence showcasing deliverables to a broad group of stakeholders both in person and in virtual settings.
Experience utilizing Agile-Scrum delivery methodologies.
Demonstrate ability and willingness to adjust and adapt to changing conditions.
Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals.
Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise.
Written and verbal communication skills, with the ability to create, review and design content in PowerPoint, Word, Excel, and Visio.
Maintains a positive outlook and works well in a team-oriented environment.
- An Associate’s degree and 4 years of equivalent experience OR a Bachelor’s degree and 2 years of equivalent experience in commercial or industrial waste hauling operations (particularly in a field process or operations role) or equivalent experience in a support role with a relevant consulting, transportation, or logistics firm.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.
Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.