Republic Services Veterans Jobs

Republic Services Veterans Jobs

Job Information

Republic Services Sr Manager Digital Operations in Phoenix, Arizona

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

  • We protect our colleagues and communities through safe practices everywhere, every day.

  • We are committed to serving our customers and communities by going above and beyond to exceed expectations.

  • We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.

  • We are driven to deliver results in the right way.

  • We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY: The Senior Manager, Digital Operations is responsible for modernizing and optimizing frontline service delivery. Working closely with Corporate, IT and vendor groups, the Senior Manager, Digital Operations leads the development and deployment of digital products and operational strategies to Republic Services’ field organization. These solutions will enable enhanced experiences for our customers and drive greater efficiencies across a network of more than 20,000 Drivers, Dispatchers, Supervisors, and Managers. This position supports a core and foundational component of Republic’s future-state roadmap and acts as a leader in integrating and executing all aspects of our operational technology and process-based solutions.


  • Owns the development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency and effectiveness.

  • Works closely with multi-disciplinary teams to develop standard operating procedures that seamlessly integrate with, and are enhanced by, technology solutions.

  • Assembles working teams, develops project plans, assigns individual responsibilities, and drives overall project delivery.

  • Develops and implements rigorous testing and scalability plans.

  • Reviews and evaluates technical and process deliverables to ensure quality and timeliness; responsible for quality control in adherence to accepted best practices, company policies and procedures.

  • Defines creative, high-value and clear product roadmaps based on future-state operating visions and strategies.

  • Day-to-day management of mobile and in-office solutions that support frontline service providers.

  • Oversight of support channels across IT and vendor networks.

  • Prepares presentations and effectively communicates operational performance metrics to business stakeholders and senior leadership teams.

  • Actively manages vendor relationships and influences their product development roadmaps (as applicable).

  • Continually monitors the operational solutions landscape and educates leadership teams on emerging ideas, technologies and strategies.

  • Interface with local operations teams where appropriate to support field solution needs.

  • Prepare cost-benefit analyses to assess solution viability, taking into account elements such as strategic alignment and continuous improvement opportunities.

  • This position may require travel by air, car and/or other modes of transportation up to 25% of the time.

  • Performs other job duties as assigned or apparent.


  • Experience developing and deploying standard operating procedures, preferably within the waste, transportation, or logistics space.

  • Experience deploying and maintaining technology solutions and frontline optimization tools.

  • Experience utilizing Agile Project Management methodologies and/or Project Management certification desired.

  • Excellent verbal and written communication skills, with the ability to influence without formal authority.

  • Have the necessary skills to produce meaningful content in PowerPoint, Word, Excel, and Visio.

  • Applied understanding of resource-based, enterprise technology support strategies.

  • Ability to assess and model ROI of current and proposed technology solutions.

  • Experience effectively managing vendor relationships.

  • Ability to prepare and give professional presentations to groups at all levels, including executive leadership.

  • Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value.


  • Minimum 8 years of experience leading process improvement or technology deployments in a large organization.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Why Work With Us

Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We’re constantly investing in new tools and technology that allow you to do your job safely and effectively. We offer plenty of opportunities to learn and grow within your role. And when we say “Sustainability in Action,” we mean it. Together, we’re leaving the world better than we found it through the work we do every day. Are you in? Keep reading to learn more about the position we’re hiring for.

Competitive pay. Great benefits. Purpose-driven career.