Republic Services Operations Specialist (National Accounts) in Scottsdale, Arizona
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 41 states and Puerto Rico are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations.
Why Work with Us
At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work.
POSITION SUMMARY: The Operations Specialist provides key implementation support, by initiating the services to be performed by either Republic Services or its Third Party Partner as prescribed in a Client Contract Exhibit. Key responsibilities include understanding customer requirements, identifying qualified vendors, cancelling of incumbent hauler services, initiating services that best meet customer needs and assisting customers as needed for all service requests.
Reviews Working Exhibit (list of service sites to be implemented) to ensure that it clearly defines all service requirements.
Assesses potential service issues and offers options and recommendations to Implementation Project Managers.
Modifies Working Exhibit to determine service sites that will be serviced by the Company versus 3rd Party Vendors.
Reviews vendor data to ensure that all information is complete and updates Working Exhibit and other data management tools.
Uses standard templates and forms to create written communications that request and confirm information on service and pricing and terminates service on client’s behalf.
Confirms with 3rd party vendors that requested services are provided as scheduled.
Tracks the status of new service awards and expedites actions to avoid or minimize service disruptions during the implementation process. This includes securing alternate suppliers in the event original awardees are unable to perform the services and escalating where necessary. Assists both internal and external customers with periodic issues.
On occasion, negotiates rates for required services within acceptable department procedures and decision parameters.
Assists with customer service requests and cases as assigned by supervisor.
Performs other administrative tasks and functions as required to support department processes.
Performs other job-related duties as assigned or apparent.
Experience with Salesforce database.
Bachelor’s Degree in a business-related field.
Experience with National Account systems.
1 year of experience in an operations, accounting or procurement environment.
Minimum of 2 years of customer service experience in a fast paced environment
Experience utilizing Excel on a regular basis.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.
Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.