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Republic Services Senior Unified Communications Engineer in Scottsdale, Arizona

Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.

Why Work with Us

We are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.

We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!

POSITION SUMMARY: The Senior Unified Communications (UC) Engineer will collaborate with all aspects of maintaining, configuring, and sustaining the Cisco VoIP environment including: design, implementation, maintenance of existing UC environment, upgrading/configuration and installation of Cisco hardware/software. In addition, the Sr. UC Engineer will utilize a broad knowledge of unified communications, network, and telecommunications. Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.

PRINCIPAL RESPONSIBILITIES:

  • Advanced level experience with Cisco Unified Contact Center Enterprise. Ability to understand, design, modify and support scripting. Familiar with UCCE infrastructure required to support environment. Familiar with Cisco Configuration Manager. Proficient in MS SQL preferred

  • Responsible for all aspects of maintaining, configuring, and sustaining the Cisco Unified Communications environment (VOIP, Video, Contact Center, Fax, and Collaboration).

  • Analyzes business requirements in order to assist in design and implement solutions in the UC environment.

  • Assist and collaborates with Network and UC Engineering teams to develop network design for all UC applications.

  • Responsible for updating, participating, and assisting in develop of project plans and project management.

  • Provides knowledge of LAN technologies (Layer 1, Switching, etc.) and collaborates cross-team in support of remote business units.

  • Keeps abreast of new developments in the industry and gains an understanding on how new and emerging technologies are implemented.

  • This position may require travel by air, car and/or other modes of up to 25% of the time.

  • Performs other job related duties as assigned.

QUALIFICATIONS:

  • Bachelor’s degree in IT or related field.

  • 5 years related experience directly responsible for the following: Unified Communications Manager 12.5 and/or higher, Unity Connection 12.5 and/or higher and UCCE/CVP 12.5 and/or higher.

  • Project management experience.

  • Experience in call center operations.

MINIMUM REQUIREMENTS:

  • High school diploma or G.E.D.

  • Minimum of 3 years related experience directly responsible for the following: Unified Communications Manager 12.5 and/or higher and Unity Connection 12.5 and/or higher.

  • Experience with Cisco Emergency Responder, Cisco Jabber , Cisco WebEx, Cisco Video , and IP Fax Solutions.

  • Understanding of Cisco Contact Center Enterprise and Cisco Customer Voice Portal.

  • Experience with Voice Gateways (analog, digital and SIP) and dial plan design.

  • Understanding of and ability to configure Quality of Service (Campus and WAN).

  • Advanced knowledge of routing and switching including Voice Gateway and LAN switch configuration and troubleshooting as it relates to the VoIP environment.

  • Cisco Certified Network Associate (CNNA).

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.

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