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Republic Services Analyst Digital Operations in United States

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 41 states and Puerto Rico are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations.

Why Work with Us

At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work.

POSITION SUMMARY: The Analyst, Digital Operations plays a key role in the creation of future-state products and processes that will ultimately transform service delivery at Republic Services. Working closely with Operations, Information Technology and other cross-functional stakeholders and 3rd Party Vendors, the Analyst, Digital Operations drives significant portions of Republic Services’ future-state operations strategy. The Analyst, Digital Operations supports the team by leveraging their project delivery skillset and understanding of Republic operations to aid the creation and field socialization of project outputs, ultimately driving field solutions and business value.

PRINCIPLE RESPONSIBILITIES:

  • Deliverable Creation and Socialization

  • Responsible for creation of process documentation, project content, and inputs for agile project delivery.

  • Supports advocating for and socializing project deliverables with key stakeholders.

  • Supports planning and facilitation of business working sessions, resulting in changes to the product backlog.

  • Participates, facilitates, or supports multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.).

  • Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing.

  • Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation.

  • Performs user testing sessions and recommends UX improvements

  • Participates in proof-of-concept, prototype and pilot activity to validate solutions and benefits.

  • Aligns business and IT stakeholders of product functions and objectives through clear and concise communication.

  • Reviews all deliverables and deliverable templates and provides inputs/suggestions for quality improvement.

  • Field Stakeholder Partnership

  • Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts.

  • Supports socialization of deliverables with defined stakeholders to ensure their buy-in on content.

  • This position may require travel by air, car and/or other modes of transportation up to 10% of the time.

  • Performs other job duties as assigned or apparent.

QUALIFICATIONS:

  • Familiar with organizational and project change management processes.

  • Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.

  • Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions, engaging in active listening, and probing.

  • Demonstrate ability and willingness to adjust and adapt to changing conditions.

  • Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals.

  • Experience in a support role with a consulting, transportation, or logistics firm (preferred).

  • Experience utilizing Agile Project delivery methodologies.

  • Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise

  • Written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio

  • Ability to translate operational team issues into new ideas and solutions

  • Maintains a positive outlook and works well in a team-oriented environment

MINIMUM QUALIFICATIONS:

  • An Associate’s degree and 1 year of equivalent experience OR

  • A bachelor’s degree

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.

Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.

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