Republic Services Veterans Jobs

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Republic Services Support Engineer in United States

Republic Services, Inc. is a leader in the U.S. environmental services industry. Through our subsidiaries, we provide superior customer experience while fostering a sustainable Blue Planet(r) for future generations to enjoy a cleaner, safer and healthier world. Due to the nature of our industry, we make safety our top priority every day. We're dedicated to the safety of our employees, customers and the communities we serve.

Why Work with Us

We are guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful and Relentless in all we do, every day. We are reminded of these principles every time we see the five R's joined together to form the Republic Star. It's what makes us who we are and sets us apart from the competition. We are dedicated to doing our part to preserve the environment by creating a cleaner, safer and healthier world where people thrive - not just for today, but for generations to come.

We hire the best people to make Republic Services a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to employees at all levels of the organization. Apply today and join our team!

POSITION SUMMARY: The Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 and 2 support desks. This requires an emphasis on analyzing complex business and technical problems to shape and deliver an entire system’s software components. The position is expected to analyze, configure, and tune the underlying framework and infrastructure and is considered the subject matter expert on each system’s functionality, behavior and capabilities.

PRINCIPAL RESPONSIBILITIES:

  • Subject matter expert that assists others in defining application system scope and objectives through research and fact finding and makes recommendations pertaining to system design and solutions.

  • Understands business intelligence tools such as QlikSense and Power BI to troubleshoot admin issues and provide guidance to the BI development team.

  • Design, schedule and validate automated reporting systems.

  • Maintain, patch and monitor performance of the BI environment and the connected databases.

  • Collaborate and support offshore admins for tool upgrades, deployments, and any design changes to the environment.

  • Integrate, normalize, and update data across sources.

  • Monitor data refreshes, identify any bottlenecks, and communicate findings

  • Diagnoses and resolves software application issues of end users promptly and professionally.

  • Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.

  • Provides technical direction related to deliverables for both on-shore and off-shore team members.

  • Identifies and recommends system modifications to reduce user issues.

  • Fully documents and creates defects of each issue and resolution using the incident tracking system.

  • Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.

  • Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.

  • Performs other job-related duties as assigned or apparent.

  • Provide ticket support to business users.

QUALIFICATIONS:

  • 1 years’ experience working with HTML5, CSS3, and JavaScript

  • 1 years’ experience with Qliksense or Power BI

  • Background in technical support of enterprise platform technologies

  • Proficiency with SQL, Stored Procedures, DDL; hands-on experience with databases like SQL Server and MySQL

  • Proficiency with consuming RESTful APIs

  • Experience working in cloud-based platforms, preferably AWS

  • Experience with GitHub

  • Experience with TypeScript

  • Knowledge of client-server and web development

MINIMUM QUALIFICATIONS:

  • 2 years of relevant experience in software development, information systems, or equivalent technical environment, including previous experience in development of highly transactional, mission critical applications in environments/architectures for multi-user systems.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

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